Apple Patch Quilting & Craft (Us) will always manage any problem you have with our products in accordance with your rights under the Australian Consumer Law.
We have included the main points from the ACCC website below for your information. You have the right to ask for a repair, replacement or refund under the Australian Consumer Law Guarantees for products and services bought on or after 1 January 2011
WHAT can be returned?
You are entitled to return a product if you believe that there is a problem. We will assess whether the product meets the Australian Consumer Law Guarantees and discuss with you the possible remedies if the product has not met the guarantees.
The consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. However, it doesn’t hurt to ask. For instance, we may accept a return on yarn that has not been removed from the wrapping and can be resold, because you did not require as many balls/skeins as the pattern described. In this instance, postage would be at your cost.
You are not required to produce the original receipt of purchase, but we will require you to provide some evidence that the goods or services were purchased from us (such as a receipt or bank statement showing the transaction).
WHEN do items need to be returned by?
Under the consumer guarantees, we cannot specify a time limit for this. However, we ask that you contact as soon as possible so that we can discuss with you the best way to resolve the problem. This also enables us to contact our suppliers and alert them to a possible problem with their products. If there is a manufacturing fault, most companies want to know that there is a problem.
WHERE do items need to be returned to?
Our business address is 7 Club Drive, Shearwater, Tasmania 7307.
HOW do customers return items?
If you become aware of a problem with a product you have purchased from us, you should contact us either by phone, email or letter to advise us of the issue. We will provide you with an initial response. In some instances, you may not be required to return the items, as we will offer a remedy without needing to see the items in person (e.g. we may accept a photograph). If we require the items be returned to us (especally if we will need to return the item to our supplier) we will advise you of this.
SHIPPING for returns?
You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from us if the product is confirmed to have a problem, so please keep your receipts.
CREDIT for returns?
In the case of a minor fault:
- If the product has not met the consumer guarantees we can choose to offer you a refund, replacement or repair
In the case of a major fault, you can choose to:
- return the product and ask for a refund
- return the product and ask for an identical replacement, or one of similar value if reasonably available
- keep the product and ask for compensation for the drop in value caused by the problem.
If you have simply changed your mind and we accept a return, then we can choose to offer you a refund or exchange or store credit in the form of a gift voucher.
Instore return option?
Even if you bought the products from our on-line shop, you can still retrn the items in-person at our retail shop at 7 Club Drive, Shearwtaer, Tasmania 7307.
Our trading hours are on the “About Us” information page.
Under the consumer guarantee, the items do not need to be in their original packaging if you are requesting a remedy because the product has not met a guarantee. However, you should package the items to be returned to us so that no additional damage is likely to occur during transportation.
If we have agreed to refund or exchange due to a change of mind, then the product must be in its original packaging in resaleable condition.